E-commerce Expertise
Built for pre-sale conversion, campaign support, and after-sale risk control with real transaction-context training.
ZHIYU
Enterprise-grade e-commerce service growth powered by AI training BPO
Zhiyu Technology specializes in AI customer service training BPO for e-commerce brands. We deliver a scalable system of training operations, data assets, and optimization workflows, turning service centers into growth engines, while enabling automated store setup and long-term knowledge base enrichment.
35%
Manual Cost Reduced
98%
Dialogue Accuracy
1M+
Daily Capacity
Why Zhiyu Tech
Dedicated Training Teams
Industry-and-platform aligned squads with weekly quality checks and monthly strategy recaps.
Measurable Growth
Unified KPI system around response speed, conversion rate, and satisfaction for scalable performance.
Core Capabilities
System Optimization
Deep adaptation for mainstream service platforms with business-logic-driven knowledge restructuring.
Data Refinery
Three-layer data system for product knowledge, marketing Q&A, and risk prevention content.
Training Operations
Weekly dialogue audits, root-cause analysis, and strategy iterations tied to service and conversion goals.
Brand Safety
End-to-end compliance controls for sensitive content, improper claims, and after-sale risk language.
Delivery Framework
Business Diagnostic
Identify platform channels, product traits, peak traffic windows, and conversion bottlenecks.
Knowledge Modeling
Build unified brand tone, product logic, and campaign strategy structures.
Launch Calibration
High-frequency quality inspection post-launch for fast correction and stable outcomes.
Continuous Optimization
Weekly and monthly reporting to improve inquiry conversion, add-to-cart guidance, and service quality.
Industry Focus
Beauty and Personal Care
Improve ingredient consultation and skin-type matching for stronger repurchase paths.
Fashion and Accessories
Optimize sizing and styling support while reducing uncertainty in return scenarios.
Consumer Electronics
Structure complex technical consultations to increase trust in high-ticket decisions.